Shipping & Delivery Policy

At Limone Lux, we understand that purchasing pre-owned luxury is a significant investment. We are committed to ensuring that your luxury bags, watches, and jewelry arrive at your doorstep safely, securely, and as quickly as possible. Please review our shipping policies below.

1. Shipping Scope & Complimentary Delivery

Our primary delivery scope is the European Union (EU), but we also accommodate international orders to non-EU countries. We are pleased to offer Free Shipping on all orders, regardless of the item’s size or value. There are no hidden shipping fees at checkout.

2. Trusted Logistics Partners

To guarantee the highest level of security and reliability, all Limone Lux orders are shipped exclusively via our premium logistics partners: DHL and UPS.

3. Processing & Delivery Time

Because authenticity is our top priority, our shipping timeline includes a mandatory quality control step:

Order Processing & Secondary Authentication (Within 48 Hours): Once your order is placed, our internal experts perform a rigorous secondary authentication and final quality check before packing.
Transit Time: After dispatch, the estimated delivery time is within 7 days (including the authentication period and transit time).

4. Package Insurance & Security

Your peace of mind is paramount. Every package shipped by Limone Lux is fully insured against theft, loss, and accidental damage during transit. The insurance coverage ends once the package is delivered and signed for at the designated shipping address.

5. Customs, Duties & Taxes

Depending on your shipping destination, customs policies will apply as follows:

For EU Countries (Seller bears the cost): Limone Lux covers all taxes, VAT, and duties for shipments within the European Union. The price you see at checkout is the final price.
For Non-EU Countries (Buyer bears the cost): For any shipments outside of the EU, the buyer is fully responsible for any import duties, customs clearance fees, and local taxes required by the destination country’s customs authority.

Frequently Asked Questions (FAQ)

Q: How can I track my luxury order?

A: Once your order is dispatched, you will receive an email with your DHL or UPS tracking number. For the most accurate and real-time global tracking, we recommend using 17Track or AfterShip by entering your tracking number.

Q: Do I need to sign for my package?

A: Yes. Due to the high value of our authentic designer goods, a direct signature is required upon delivery. We do not allow packages to be left unattended at your door.

Q: What happens if my package is lost in transit?

A: While extremely rare with DHL and UPS, if a package is lost before it is signed for, you are fully protected. Our shipments are 100% insured, and our team will work with the carrier to resolve the issue and ensure you receive a full refund or replacement.

Q: Will I be charged customs duties if I live in the US or Asia?

A: Yes, as stated in our tax policy, customers outside the EU are responsible for paying any applicable import duties or local taxes upon the arrival of the package in their country.