Track Your Luxury Order

Thank you for choosing Limone Lux. We know how exciting it is to await your next classic piece. We are committed to ensuring your authenticated pre-owned luxury item arrives safely and securely at your doorstep.

How to Track Your Package

Once your order has been carefully packaged and dispatched, you will receive a Shipping Confirmation email containing your unique tracking number. All our luxury pieces are shipped fully insured via our trusted premium partners: DHL or UPS.

To get real-time, global updates on your package’s journey, please enter your tracking number into one of our recommended tracking platforms:

(Please note: It may take up to 24 hours for the tracking link to activate after you receive the confirmation email.)

Our Shipping & Authentication Timeline

To guarantee that you receive exactly what you paid for, every order goes through a strict timeline:

  • First 48 Hours: Order processing and a rigorous Secondary Authentication by our in-house experts.
  • Transit Time: Once dispatched, expect delivery within 7 days (fully insured, direct signature required).

Helpful Resources & Policies

We believe in complete transparency. For detailed information regarding our international delivery scope and customs duties, please review our Shipping Policy. If you have questions about our strict authenticity guarantee or conditions for submitting a claim, please refer to our Refund and Returns Policy. For general inquiries about our grading system and authentication process, visit our comprehensive FAQ page. Still need help locating your package? Please don’t hesitate to Contact Us.

Delivery & Returns FAQ

Q1: Can I cancel my order if it is taking too long?

A: You may cancel your order for a full refund only before the item has shipped. Because our team moves quickly to authenticate and dispatch your item, once the package is handed over to DHL or UPS, the order cannot be cancelled while in transit.

Q2: What happens if I miss the delivery or refuse the package?

A: Due to the high value of our items, a direct signature is required. If you miss the delivery, DHL/UPS will attempt to redeliver. Please do not refuse the package. Refusing a delivery is considered an unauthorized return, and you will be held 100% responsible for all return shipping fees, customs duties, and potential restocking fees.

Q3: Can I return the bag if I don’t like it once it arrives?

A: No. To protect the integrity of our luxury inventory, all sales are final once shipped. We do not accept returns or exchanges for buyer’s remorse, sizing issues, or minor wear already disclosed in the product description. Please review your item carefully before purchasing.

Q4: How do I initiate a return if I suspect the item is not authentic?

A: Authenticity is our core promise. If a recognized, independent luxury authentication service proves the item is inauthentic, we will issue a full refund and cover all return shipping costs. You must email contact@limonelux.com within 14 days of receiving your delivery to initiate this specific claim. Do not return the item without our written email authorization.

Q5: My tracking shows “Delivered,” but I haven’t received my package. What should I do?

A: Every Limone Lux package requires a signature and is 100% insured. If your tracking shows delivered but you cannot locate it, please check with family members or building reception first. If it is still missing, email us immediately at contact@limonelux.com so we can open an urgent investigation with the carrier.